Student Spotlight: Alex Colletta

Area of Employment: Accelerated Summer College

Class Year: 2018

Why Did You Choose to Work With the IT Department?
I was originally hired to work in the Language Learning Center. It was a lead position, so I believed it would be great for experience and be a resume builder.

What is Your Role in the IT Department?
I have been working as an intern for the Accelerated Summer College since the summer of 2016. I help with marketing efforts, registration, and assist my boss in the management of the program as a whole!

Technological Advice To Our Community
Googling things when you don’t know the answer. There’s a 99% chance your technological question has been answered somewhere on the internet.

What’s Your Best Technology Time-Saving Shortcut Or Life Hack?
Shutting off your device seems to solve most issues-if this doesn’t work, Google or go see the friendly faces of the Helpdesk!

Student Spotlight: Francis Sweenor IV

Area of Employment: IT Helpdesk

Class Year: 2019

Why Did You Choose to Work With the IT Department?
I chose to work with the IT Department because I currently am not sure of what I want to do for work after college and thought that working for IT would give me a feel for some of the types of jobs I could get with my degree.

What is Your Role in the IT Department?
I work at the help desk where I preform various different tasks such as answering phones and helping people who walk in with questions.

Technological Advice To Our Community
If your account is locked out or the password is incorrect, in most cases, you can actually fix that on your own without even calling us! Just know that when it asks for a pin it is the last four digits of your social security number or the month and day you were born.

What’s Your Best Technology Time-Saving Shortcut Or Life Hack?
If you’re on a mac and are printing many things, have only the things you are printing up and easy to access. Then when you type in your credentials for one job, quickly go to the other print jobs and you shouldn’t have to reenter your credentials if the little printer icon is still up.

Student Spotlight: Susana Marino-Johnson

Area of Employment: Mac Lab

Class Year: 2018

Why Did You Choose to Work With the IT Department?
Tech experience in the Computer Science field is key (my major) – plus it’s a great community of nice, nerdy people who I can learn from and have fun with.

What is Your Role in the IT Department?
Lead Mac Lab Support Technician

Technological Advice To Our Community
Don’t fall for spam emails! Don’t watch movies illegally online! Both are good ways for malware and viruses to find their way onto your computer.

What’s Your Best Technology Time-Saving Shortcut Or Life Hack?
I love to cook and NY Times has an app / website (cooking.nytimes.com) that is super easy to find tons of delicious recipes just by looking up one ingredient you need to cook… like the butternut squash that SMC’s garden sells!

Student Spotlight: Rachel Martel

Area of Employment: IT Helpdesk

Class Year: 2018

Why Did You Choose to Work With the IT Department?
I was assigned to the Helpdesk for work study my freshman year. I was terrified and didn’t know much about technology, but thanks to great staff and peers, I quickly learned the ropes. To this day I’m so grateful to have been given this opportunity, it has helped me in more ways than I thought possible!

What is Your Role in the IT Department?
I work at the IT Helpdesk, a place where faculty, staff and students can receive help and assistance with a variety of technical issues. I assist with simple tasks such as resetting passwords and unlocking accounts, but also troubleshoot larger issues such as classroom malfunctions and other connection issues throughout campus.

Technological Advice To Our Community
Computers, phones and tablets are incredible tools that (for the most part) make our lives a lot easier. They may seem vast and magical but they are nothing to be scared of! My advice to become a confident user is to be willing to learn as much as you can about your machine or device. You might be surprised with what you learn!

What’s Your Best Technology Time-Saving Shortcut Or Life Hack?
I like to think that I am a patient person, but when it comes to my computer I definitely don’t have a lot of patience. One of my favorite “hacks” is the Task Manager. If Chrome, Word, or any other application becomes unresponsive, click Control+Alt+Delete and it will bring you to the Task Manager. From here, you can view all the applications your computer is currently running, and you can “end the task” of any uncooperative programs!

Student Spotlight: Nicole Kordana

Area of Employment: MakerSpace and LRC/ Canvas Lab

Class Year: 2018

Why Did You Choose to Work With the IT Department?
My first week of college I visited the Financial Aid Office and was assigned to work in the Canvas Lab. I was absolutely terrified because the most I had ever used a computer was for Microsoft Word for typing essays, and to apply for college. I was barely technology literate. After being assured that I would be taught everything I needed to know and I wouldn’t be left to fend for myself, I started really loving my job- learning new technology, learning how to teach, and interacting with students, staff, faculty, and parents to help them be more tecnologically literate too! If anything I’ve learned that anyone can learn how to better use technology and it’s not as intimidating as it may seem.

What is Your Role in the IT Department?
I started off the the Canvas Lab as a workstudy student. After staying the summer between my first and sophomore years of college, I quickly became involved in helping to start up the MakerSpace, where I am now the Student Manager, and I discovered how to set up machinery, use software, create intricate designs. Currently in the MakerSpace, I help to create employee schedules, perform maintenance on machinery, and assist anyone who walks through the door to make something amazing!

In addition to working in the MakerSpace, I am also a lead in the LRC which is combined with the Canvas Lab. There I have the privilege of working with students, staff, and faculty, mainly with the focus of ALD and international students to have convenient access to a variety of technology. I also help to support any needs revolving around Canvas including troubleshooting or course design. Finally, I work with some amazing student employees to make sure daily operations run smoothly, and everyone is up to date with information they need to know to be the best they can be!

Technological Advice To Our Community
Don’t be afraid to ask questions about technology. Over the course of my time in IT I have seen drastic improvements on how we can better use technology, but I find people are often apprehensive about trying something new because technology seems “unreliable” or too complicated. Technology can be a beautiful educational and productivity tool, but it does take a minor time investment- but I promise its WORTH it!

What’s Your Best Technology Time-Saving Shortcut Or Life Hack?
When saving a Powerpoint presentation, if you save as a .PPS rather than the default .PPT your presentation will open immediately in slideshow mode rather than having to begin it yourself. It makes the overall presentation seem more cohesive and professional!